STROPOST
Help and support
Get started with your brand, content approvals, and connected channels.
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Have a question about StroPost or need a hand with your account? Send us a message.
support@stropost.comReplies go to the email you provide. Never include passwords, login codes, API keys or full payment details.
Quick answers
These public answers also guide StroPost AI support.
How do I get started?
Choose Sports or Business & Authors, create your account and confirm your email. Then select and pay for a plan to activate your workspace. Authors can choose the author signup path within Business & Authors. Add your brand and approved facts, prepare content, review it and plan when to share it. Account creation alone does not activate a paid workspace.
What do the plans cost?
Business & Authors — Starter: $20 USD/month, 15 campaigns per month; Growth: $40 USD/month, 30 campaigns per month; Pro: $70 USD/month, 60 campaigns per month. Sports — Club Starter: $29 USD/month, 30 campaigns per month, up to 2 teams; Club Growth: $59 USD/month, 80 campaigns per month, up to 5 teams; Club Pro: $99 USD/month, 200 campaigns per month, up to 10 teams. These are monthly prices. Billing also offers six-month and twelve-month periods, charged in full for the selected period. See Billing after signing in for available payment methods and the final total. Mobile-money enrollment is not currently open.
How are campaigns counted?
One campaign can produce drafts for multiple selected social accounts. Sharing the same campaign to two accounts counts as one campaign, not two. Separate campaigns count separately. All teams in a club share the club subscription’s monthly campaign allowance. Campaign limits apply across the club, not separately to each team.
Can a club manage more than one team?
Yes. Each club team or age group has its own roster, fixtures, lineups and results. Club Starter supports up to 2 teams, Club Growth up to 5, and Club Pro up to 10. Teams share one subscription and its campaign allowance. Manage teams from Teams & age groups, and choose a team when adding players or fixtures.
How do content review and publishing work?
Add your brand and approved information, prepare drafts, review your content and choose its schedule. Connect eligible social accounts you manage from Social accounts. Publishing depends on the plan, account connection and each platform’s permissions. Supported channel names are not a promise that every visitor can publish to every channel today. Check Social accounts for current availability, and contact support for connection failures. The AI support assistant cannot connect accounts, publish content or inspect your workspace.
What if I cannot sign in?
Use the newest StroPost email to confirm your account. Check your spam folder. Use Forgot password to request a reset or Finish account setup / resend confirmation for another confirmation email. StroPost uses its own account and password. For an unresolved access problem, use the support form with your account email. Never share a password, login code or API key with the AI assistant or support team.
How do renewals, cancellation and billing help work?
Card subscriptions renew at the selected monthly, six-month or twelve-month interval unless canceled before renewal. Cancel from Billing; cancellation stops the next renewal and access continues through the paid period. Deleting a workspace does not cancel its subscription. Refund requests are reviewed case by case under the Terms. For an actual charge, failed payment, payment verification, refund request or account change, contact support@stropost.com through the support form. The AI assistant cannot see payment status, cancel a subscription, issue refunds or confirm account ownership.
Create your first post
Open Create a post. Step 1 is your title, message, photo and call to action. Step 2 is the posting date, time, timezone and platforms. Step 3 shows the exact planned times before you create the drafts. One announcement is the default; a three-post campaign is optional.
Use Posts & approvals to review content. Open the content again to schedule an approved post to connected accounts. Facebook Ads and other extra tools are under Marketing tools; your media, brand and social account settings are under Account & setup.
Cannot sign in after signup?
StroPost has its own account and password. Confirm your email before signing in. If you registered before the account separation, request a new StroPost password reset to set your separate password and regain your existing workspace. Open the newest email from StroPost. You can also resend confirmation.
Promote a book
Select Other business and Author / Books during account setup, then open Books & authors. Save your author biography, upload a cover in Media library and add the book. Add editions, retailer links, excerpts, attributed reviews and events as needed. Open the book to preview an announcement or a release sequence. Launch sequences use the selected timezone and skip past dates. Book changes pause unpublished campaigns; create updated content after editing. Your reviewed book facts can also be used in automatic monthly content. Use Enquiries & links for an optional public author page and Reports for performance.
Set up your business
After signing in, complete your business setup, save accurate details in your brand profile, and upload your logo and selected photos or videos to the media library. Your saved details are used for drafting automatically while your subscription is current. Draft posts still follow your content approval process.
Manage club teams and age groups
Club account creators can open Teams & age groups to add teams such as Under 15, Under 17 or First team. Each team has its own roster, fixtures, lineups, scores and promotion filters. Choose the team before adding players or fixtures. All teams share the club’s subscription allowance.
In Player roster, open a player to move them to another team and choose their new jersey number. Their saved match history stays intact. Delete player permanently removes the roster record after you confirm; saved lineups, results and published flyers remain. Archive a team when it is no longer active. Editing a team pauses its unpublished content; refresh affected fixtures and review updated drafts before publishing.
Choose publishing days and timezone
Open Content calendar → Publishing schedule, choose your timezone from the dropdown, select one or more weekdays and save. The same settings are available in Account setup and Brand profile. New automatic calendars use your selected local days between 9 AM and 6 PM, including daylight-saving changes. Fewer selected days can mean more than one campaign on a day. Your plan’s monthly limit stays the same. Existing scheduled posts, manual dates, match fixtures and book launches keep their explicit dates; review and approval still apply.
Measure campaign goals
Open Marketing tools → Enquiries & links → Manage campaign forms. Businesses can publish quotation-request forms. Clubs can publish trial-registration forms for the whole club or a team, including player age, position and parent or guardian details. Authors can publish book-event signup forms with an event date, timezone and location. Select the Campaign goal and its form when creating a post or book campaign; source links are added to each platform draft automatically.
Completed submissions appear in Enquiries & links, with their campaign source, follow-up controls and CSV export. Reports separates quotation requests, trial registrations, event signups, registered attendees and purchase-page clicks. Direct form submissions count in totals without a campaign source. Closing or unpublishing a form pauses its pending promotions. These results count completed forms and clicks; purchases, trial selection and event attendance are not automatically confirmed.
Review before publishing
Internal staff reviews the draft first. You can approve, reject, or request a change in your content calendar or through a private weekly approval link. A post must pass both reviews before scheduling.
Connect your channels
Use Social accounts to connect an eligible Page or channel you manage. Platform access may depend on the provider approving StroPost. TikTok’s approved-video workflow sends a draft to your inbox for final posting; general customer access depends on TikTok’s review. YouTube supports approved private and public uploads when enabled. YouTube decides whether a vertical video qualifies as a Short. Facebook, Instagram and LinkedIn access depends on approval of the required permissions.
Billing and account requests
Create and verify your account, then choose and pay for a plan to activate your workspace. Open Billing for available payment options, subscription details and invoices. Payment methods depend on availability; mobile money is not yet open. For billing help or account requests, use the support form above or email support@stropost.com. Include your business name and account email, but never send your password or full payment details.